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[ updated on March 7, 2024 ]<\/p>\n
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These general conditions of sale (hereinafter \u201cGTC\u201d) as well as the Namazm\u00e9 Policy relating to \u201conline data protection\u201d and the relevant \u201cLegal Notices\u201d are applicable to the namazme.com website (hereinafter \u201c namazm\u00e9\u201d, \u201cnamazme.com\u201d, \u201cthe site\u201d, \u201cthe Boutique\u201d, \u201cthe Online Store\u201d or \u201cthe NAMAZM\u00c9 Online Store\u201d), which offers the sale of products bearing the commercial brand \u201cNAMAZM\u00c9\u201d (hereinafter -after jointly the \u201cProduct(s)\u201d). The Products are sold directly on the namazme.com Online Store, a company incorporated under English law whose head office is located at 9 Queen’s Yard, White Post Lane, London, England, E9 5EN, UK, registered with Companies House for England and Wales under number 09840344. Any order or purchase of Products on the Namazm\u00e9 Online Store constitutes full acceptance of these General Terms and Conditions by the customer making a purchase there (hereinafter the \u201cCustomer\u201d). These General Terms and Conditions are accessible from all pages of the Online Store. They may be modified at any time and the applicable conditions are those that the customer accepts when placing an order.
The customer certifies having the legal capacity to enter into the commitments provided for herein.
Any order placed on the site constitutes acceptance of these general conditions as well as our confidentiality policy.<\/p>\n
The namazme.com site is published in French and translated into other languages. The customer acknowledges that the different translations of the site are offered for his comfort when browsing the NAMAZM\u00c9 online store and that the language chosen by the customer may be different from the language used by namazme regarding the ordering and receipt of products by the customer, which depends on the location of the delivery address indicated by the customer.<\/p>\n
The products offered for sale on the namazm\u00e9.com Online Store are described and presented with the greatest possible precision (specifications, illustrations, size, composition, etc.).<\/span><\/span> However, the customer is advised to consult the description of each product by clicking on each \u201cDescription\u201d in order to find out more about the product concerned, in particular as to the characteristics sought by the customer, because the customer is solely responsible for the choice and<\/span><\/span> of purchasing a product.<\/span><\/span> The customer is recommended to contact namazm\u00e9 via the contact form for any additional information on the products<\/span><\/span><\/span>.<\/p>\n The prices applied are those appearing on the Online Store at the time of the order.<\/span><\/span> The customer is informed that prices are subject to change.<\/span><\/span> Thus, in the case where the customer has created a customer account, the prices displayed in the \u201cMy account\/My orders\u201d section of the order summary page correspond to the prices paid by the customer for his previous orders.<\/span><\/span> The prices indicated are calculated at a \u201cT\u201d time and may be modified without notice, the \u201cOrder again\u201d functionality is therefore likely to offer the same product for sale at a price different from that paid during a previous order.<\/span><\/span> The customer must therefore check the price in effect at the time of the order, which is indicated when the product is placed in the basket.<\/span><\/span> Prices are indicated in EUR (\u20ac) and do not include order delivery costs (hereinafter the \u201cDelivery Costs\u201d).<\/span><\/span> These delivery costs are indicated to the customer on the basket consultation page as well as on the order summary page, before validation and payment of the latter<\/span><\/span><\/span>.<\/p>\n The Products are paid in EUR (\u20ac).<\/span><\/span> Any display of conversion in another currency is purely indicative in order to provide browsing comfort to the customer(s).<\/span><\/span> Any mandatory taxes and duties as well as any bank charges are always the responsibility of the customer.<\/span><\/span> For all countries, payment for the order will be made by credit card (Visa, Mastercard), GooglePay or Apple Pay.<\/span><\/span> Namazm\u00e9 has set up a secure payment system for all orders placed on the online store.<\/span><\/span> Payments are made on an external platform through a payment provider that complies with security standards.<\/span><\/span> Payment will be considered validated after confirmation of the payment agreement made by the issuing organization.<\/span><\/span> In the event of refusal by the bank, the order will be automatically refused and Namazm\u00e9 will therefore be released from any obligation and responsibility towards the customer.<\/span><\/span> The customer can download their invoice from their personal space in the \u201cMy orders\u201d section<\/span><\/span><\/span>.<\/p>\n The customer is invited to select the chosen products and put them in the shopping cart by clicking on the \u201cAdd to cart\u201d button.<\/span><\/span> The customer is invited to consult the summary of their order at any time by clicking on the \u201cView Basket\u201d button (available at the top right of all pages of the Online Store).<\/span><\/span> At this stage, the customer can check the details of his order, identify possible errors made in data entry and correct them or delete one or more product(s).<\/span><\/span> After validation of the basket by clicking on the validation button, the customer is required to create a customer account if this has not already been done, this step is mandatory in order to create the customer account which will give him access to a personal space where he<\/span><\/span> can track their orders and access invoices.<\/span><\/span> Namazm\u00e9 cannot be held responsible for the inaccuracy of the information communicated by the customer when creating their account.<\/span><\/span> In order to finalize his order, the customer:<\/span><\/span> \u2022 must confirm its delivery and billing address or indicate a new delivery and\/or billing address.<\/span><\/span> \u2022 is then invited to pay the amount of his order via secure payment by clicking on the \u201cOrder\u201d button.<\/span><\/span> The sale will only be considered final after the payment transaction has been accepted and confirmed by e-mail by Namazm\u00e9 to the customer confirming acceptance of the order by e-mail to the email address indicated by the Customer.<\/span><\/span> The Customer formally accepts the use of email for confirmation by Namazm\u00e9 of the content of their order.<\/span><\/span> Namazm\u00e9 reserves the right to refuse to honor the order in cases where it is abnormal, abusive or contrary to the provisions of the General Terms and Conditions.<\/span><\/span> Likewise, Namazm\u00e9 will not be held responsible if the smooth administrative and\/or technical progress of an order on the site is disrupted by a virus, computer bug, unauthorized human intervention or any other cause beyond its control or<\/span><\/span> there appears to be a strong presumption of fraud, or that fraud has occurred in any form whatsoever, particularly electronically, in which case Namazm\u00e9 reserves the right to interrupt or cancel the order in progress.<\/span><\/span> In these cases, the customer will be informed by e-mail of the cancellation of his order and will be reimbursed for the sums he has, where applicable, paid prior to the cancellation of his order by Namazm\u00e9<\/span><\/span><\/span>.<\/p>\n The Products are offered while stocks last.<\/span><\/span> Information on product availability is provided at the time of placing the order on the product page.<\/span><\/span> The availability of products in the basket is kept for 15 (fifteen) minutes, after which they are automatically put back into the stock available for sale.<\/span><\/span> If it turns out that despite Namazm\u00e9’s vigilance, the products ordered are no longer available, Namazm\u00e9 will inform the customer by any means (phone call or e-mail) as quickly as possible.<\/span><\/span> Namazm\u00e9 incurs no liability in the event of stock shortages or unavailability of Products.<\/span><\/span> No debit corresponding to the unavailable product(s) will be made to the customer’s bank account in the event of unavailability of one or more product(s).<\/span><\/span> If payment has already been made, the customer will be reimbursed for the part of the payment corresponding to the unavailable product(s)<\/span><\/span><\/span>.<\/p>\n Once payment has been made, the customer cannot modify their order.<\/span><\/span> However, if the order has not yet been prepared, the customer can cancel their order by contacting an advisor via the contact form located at the bottom of the site pages.<\/span><\/span> In this case, the Customer will be informed by e-mail of the cancellation of their order and, where applicable, will be reimbursed for the sums they have paid prior to the cancellation of their order<\/span><\/span><\/span>.<\/p>\n Namazm\u00e9 delivers to many countries, the order can be placed if the customer’s delivery address is eligible.<\/span><\/span> Any order placed on the namazme.com website cannot be collected from the store.<\/span><\/span> Delivery of the ordered products is made to the delivery location indicated by the customer (\u201cDelivery Address\u201d) according to the delivery method chosen by him when placing the order.<\/span><\/span> Information regarding delivery methods is accessible from the basket validation page, as well as on the order summary page, before payment.<\/span><\/span> No delivery will be made by Namazm\u00e9 if full collection of the price proves impossible.<\/span><\/span> The customer will bear the consequences (delay in delivery, impossibility of delivery, return of products to Namazm\u00e9, additional transport costs, etc.) resulting, where applicable, from the erroneous and\/or incomplete nature of the information provided by him with a view to the delivery.<\/span><\/span> delivery and\/or absence of the customer at the time of delivery.<\/span><\/span> Namazm\u00e9 will make every effort to ship the products to the customer as quickly as possible once the order is placed, in accordance with the delivery method chosen by the customer when placing the order.<\/span><\/span> Notwithstanding the foregoing, in all cases, delivery will be made within a maximum period of thirty (30) working days from receipt of the order confirmation email, subject to product availability, such as:<\/span><\/span> as indicated to the customer at the time of ordering.<\/span><\/span> In the event of absence or delay in delivery, the customer must contact customer service as soon as possible via the contact form located at the bottom of the pages of the site.<\/span><\/span> In this case, the customer can either request a new estimated delivery date or cancel the order and receive a<\/span><\/span> full refund.<\/span><\/span> The delivery time indicated when registering the order is given for information purposes only and is in no way guaranteed.<\/span><\/span> Consequently, any \u201creasonable\u201d delay in delivery cannot give rise to the buyer\u2019s claim for damages or cancellation of the order<\/span><\/span><\/span>.<\/p>\n The risks on the products are transferred to the customer upon delivery, that is to say at the moment when the customer (or any third party designated by him) takes physical possession of the Products concerned.<\/span><\/span> Upon delivery of the order, the customer must check the conformity and condition of his order in the presence of the carrier and issue, where applicable, any useful reservations concerning apparent defects (missing product, damaged package).<\/span><\/span> It is also up to the customer (or any third party designated by him) to check the number and condition of the products upon delivery by the carrier.<\/span><\/span> If the package received is open or visibly damaged, or if all or part of the products in the package are damaged, missing or do not correspond to the order, the customer (or any third party he or she has designated) is invited to refuse receipt.<\/span><\/span> of the package or products concerned and to issue, in the form of handwritten reservations accompanied by your signature, any anomalies noted in writing and sufficiently detailed with the carrier (open package, package or item(s) damaged or missing)<\/span><\/span> or non-compliant(s) with the order, etc.).<\/span><\/span> In any event, the customer also undertakes to notify Namazm\u00e9 without delay via the contact form located at the bottom of the pages of the site in order to allow Namazm\u00e9 to carry out an investigation with the carrier and\/or to exercise the<\/span><\/span> recourse to the carrier within the time limits provided for by the applicable regulations<\/span><\/span><\/span>.<\/p>\nPrices<\/h2>\n
Payment<\/h2>\n
Order process<\/span><\/span><\/span><\/h2>\n
Product availability<\/span><\/span><\/span><\/h2>\n
Cancellation of order in progress<\/span><\/span><\/span><\/h2>\n
Delivery<\/span><\/span><\/span><\/h2>\n
Receipt of products<\/span><\/span><\/span><\/h2>\n
Return of products<\/span><\/span><\/span><\/h2>\n